Why Self-Service adoption is important in Enterprise Service Management?
Do you know that according to Forrester research, a self-service interaction can cost less than $0.10. Whereas, an email or phone interaction can cost up to $12.
Adoption of Self-Service in an ESM can be challenging. Enterprises around the world are failing to capitalize on the potentials of Self-Service in ESM. ServiceNow empowers users to adopt Self-Service, save cost and reduce workload of the IT helpdesk. This whitepaper focuses on hurdles to adopt Self-Service and suggests ways to overcome these hurdles for better Self-Service adoption strategy.
Here are some key takeaways of the whitepaper:
Meaning and scope of Self-Service
Why Self-Service Fails?
Easy ways to adopt Self-Service in an Enterprise Service Management